Terms and Conditions
- ID.
- INTELLECTUAL AND INDUSTRIAL PROPERTY.
- OBJECT AND ACTIVITY.
- HOW TO BUY.
- PAYMENT METHODS.
- SHIPPING FORMS, COSTS AND DEADLINES.
- CANCELLATIONS, RETURNS AND GUARANTEES.
- WARRANTY
- CUSTOMER SERVICE
- PERSONAL DATA PROTECTION
- EXHIBIT. WITHDRAWAL FORM
- DISCOUNTS
- ID.
The General Contract Conditions included in the document are applicable to all commercial transactions carried out on the website www.lacatalanacbd.com
- INTELLECTUAL AND INDUSTRIAL PROPERTY.
The rights relating to industrial and intellectual property (by way of example and not limitation: logos, texts, brands, photographs, images, icons..., as well as the graphic design, source code and software elements contained on the Website, are property of La Catalana CBD. Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.
The responsibility derived from the use of materials protected by intellectual and industrial property rights contained on this page will correspond exclusively to the user.
- OBJECT AND ACTIVITY.
La Catalana CBD is dedicated to the sale of CBD products, mainly flowers, cosmetics and other types of products aimed at well-being.
- HOW TO BUY.
Access to the La Catalana CBD Portal is free and grants the user the status of User, regardless of the subsequent use of the products offered.
The purchase will be allowed without the need for prior registration, and in any case the form must be completed in order to identify the buyer and the delivery address. The purchase of the products can only be made by users over eighteen 18 years of age.
The purchase of products on www.lacatalanacbd.com for subsequent resale is not permitted.
La Catalana CBD will previously authorize the necessary permits if at any time it consents.
- PAYMENT METHODS.
All amounts are shown in Euros €.
Wire transfer:
If you select bank transfer as a payment method, once the order is completed, the bank details of La Catalana CBD will appear on the next screen. Subsequently, you will receive, along with the confirmation of your purchase, an e-mail where the order number will be indicated.
It is very important that you indicate in the Transfer Concept “order no. xxxx”, as well as your name and surname in order to validate it.
Payment for an order will not be deemed to have been made until the full payment amount has been received in our account. You have 5 business days from placing the order to make the transfer. After those days, La Catalana CBD will cancel the order.
All possible bank fees are your responsibility when opting for this payment system.
Cash on Delivery :
If Cash on Delivery is selected as a payment method, the amount will be charged to the delivery person in cash. The delivery company refrains from providing change for the transaction.
The delivery company charges a percentage of commission. This increase is unrelated to La Catalana CBD.
In the event that the customer refuses delivery of an order with Cash on Delivery Service, La Catalana CBD reserves the right to cancel the customer's future orders.
Paytriot Payments:
Corresponds to payments by credit or debit card.
La Catalana CBD will under no circumstances request bank codes.
ViaBill Payments:
Payment method with credit or debit card deferred up to 3 months.
- SHIPPING FORMS, COSTS AND DELIVERY TIMES.
La Catalana CBD reserves the right to change the shipping method and the company by which it is carried out.
Orders can be placed 365 days a year, except when the service is under maintenance.
Any order is subject to product availability. If it is not possible to deliver an order, the user will have the option to wait until the product is available, exchange it for another product or cancel the order.
Peninsula
The following conditions will apply for payments by bank transfer, credit card or Viabill:
If the order amount is less than €50 (VAT included), €4.99 will be charged for shipping costs.
If the order amount is greater than €50 (VAT included), shipping will be free.
In the case of Cash on Delivery payment, the total amount of the order will be increased by the commission percentage corresponding to the selected delivery company.
The delivery service is carried out with express transport companies, which deliver within 24-48 hours. This period will start counting from the date of collection of the order at the warehouse at 4:00 p.m.
For orders paid by bank transfer, the material will not be sent until the total amount paid for the order is available in the La Catalana CBD account.
La Catalana CBD ships every day from Monday to Friday until 4:00 p.m.
Delivery times are as follows:
For orders within the Iberian Peninsula, orders will be delivered 24/48 hours after collection.
For orders in the Balearic Islands or Canary Islands, orders will be delivered within 72 hours (Monday to Friday).
All orders placed on Friday after 4pm, or during the weekend, will be processed the following Monday.
Shipping costs include handling and packaging costs, as well as postal charges.
We are not responsible for any damage your package may sustain after shipping, but we do our best to protect all fragile items.
- RETURNS, GUARANTEES AND CANCELLATIONS.
If for any reason you are not satisfied with your order, you have a period of 14 days, counting from the date of delivery of the order, to notify La Catalana CBD. (According to art. Art.71 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users). The expenses generated by the return of the product will be borne by the buyer (Art. 101.1 RDLg 1/2007).
To exercise the right of withdrawal, the client must notify La Catalana CBD of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax or email). The client may use the model withdrawal form included at the end of these conditions, although its use is not mandatory.
La Catalana CBD will not make payment for the product until the customer receives the product in perfect condition and in its original packaging, including guarantees, labels and instructions for use. It is very important that you return the exchange or return product(s) perfectly packaged. If the products are damaged due to improper packaging or have been opened and tested, we will not accept the return.
La Catalana CBD will let you know the delivery address for returns by email.
La Catalana CBD will return all payments received from the client by bank transfer, as long as the products are returned under the conditions established here.
Any package you wish to return will have to be sent using a shipping company. La Catalana CBD will not be responsible for the return costs.
The right of withdrawal will not be applicable to contracts that refer to:
The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
In case of disagreement with the management of a claim, you can always contact our customer service manager by telephone during business hours.
Cancellation of Purchases.
The customer can cancel the purchase process as long as it has not been processed in its entirety and has not left our warehouse.
If the order has been shipped before your call, it will then be considered a return.
- WARRANTY
In accordance with the General Law for the Defense of Consumers and Users and other complementary laws, La Catalana CBD offers a two (2) year warranty on all its products from delivery and we will proceed, as appropriate, to repair, replace, price reduction or refund of the amount of the product. If you have to make a warranty claim, please contact us through the contact methods provided above.
This warranty does not cover possible breakage or wear caused by use. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
- CUSTOMER SERVICE
La Catalana CBD has a customer service service so that the customer can manage questions or request guarantees.
The User can direct their complaints, claims or requests for information to the Customer Service of La Catalana CBD, using any of the following means: – Sending a letter to the Customer Service sales@lacatalanacbd.com
By calling 623 466 088 from Monday to Friday from 10:00 a.m. to 5:00 p.m.
All doubts and especially complaints and suggestions will be responded to as quickly as possible, without in any case exceeding the deadlines established.
- PERSONAL DATA PROTECTION
La Catalana CBD is responsible for the processing of the User's personal data and informs you that these data will be processed in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the digital rights and Regulation (EU) 2016/679 of April 27, 2016 (GDPR) relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data, for which Provides the following treatment information:
Personal data may be shared with third parties in the following cases:
When the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts;
When the user posts publicly accessible information in the free comment areas of the website;
When the user authorizes a third party website to access their data;
When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, in the context of the provision of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data;
If required by law, the Website may transmit data to file claims against the Website and comply with administrative and judicial procedures;
Security and confidentiality
The website applies organizational, technical, software and physical digital security measures to protect personal data against unauthorized alteration, destruction and access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights.
Right to withdraw consent at any time.
Right of access, rectification, portability and deletion of your data and the limitation or opposition to its processing.
Right to file a claim with the supervisory authority (agpd.es) if you consider that the treatment does not comply with current regulations.
- WITHDRAWAL FORM
(To be completed by the consumer, and will be sent by certified mail with return receipt, within a maximum period of 14 days from the date of conclusion of the contract)
email address: sales@lacatalanacbd.com.
I hereby inform you that I am withdrawing from the purchase made in your online store, which I identify below:
Name and surname of the buyer: ………………………………………………………………………………
Purchaser's address: ………………………………………………………………………………………………
Buyer email: ……………………………………………………………………………….
Order date: …………………………………………………………………………………………………………..
Order reference: ……………………………………………………………………………………………………
Buyer's signature
12. DISCOUNTS
Discount codes cannot be accumulated under any circumstances.